Copy-Fax: About Us

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COPY-FAX, Division of Virginia Graphic Systems, Inc.

Established in 1983, Copy-Fax is an authorized dealer for award-winning Toshiba Copiers and Fax machines. With one of the most comprehensive and reliable product lines in the industry, there is a Toshiba copier and fax for offices of all sizes. Our highly trained staff of sales, office, and service professionals offer superior customer service and support.

Copy-Fax is an authorized Avaya Business Partner. We provide telephone solutions to businesses of all sizes. Our Avaya client list ranges from very small offices to large enterprises, including Voice over IP (VoIP) solutions to business with multiple locations.

COPY-FAX IS AWARDED THE PRO-MASTERS AWARD FOR OUTSTANDING CUSTOMER SERVICE IN 2007!

Only dealers that have surpassed rigorous standards and evaluations through an ongoing qualification process, and that continually demonstrate an unyielding commitment toward providing exceptional customer service and knowledge in support of Toshiba American Business Systems’ multifunction products (MFPs), printer and facsimile products are eligible to receive the ProMasters designation. Those dealers that earn satisfactory scores of at least 700 out of a possible 1,000 in the evaluation process receive the honor of ProMasters status.

Stability - We service over 6,000 accounts in Hampton Roads, Richmond, and Charlottesville, and are rated as a "Class A" authorized Toshiba dealer.

Experience - 55% of our employees have been with us for over five years; our #1 consideration is service after the sale, resulting in over 68% of our business coming from referrals and up-grades of current customers.

Factory Trained Technicians strive to give you quickest possible response to your service call - usually less than four hours.

Locally Owned - Personal service! Owned and operated by the Serrao family since 1983, we value the reputation we have developed among businesses in Virginia. Customers are encouraged to call us directly with any comments on our service, equipment, and personnel.

We are happy to provide references from many of the finest companies and government agencies in the area who have been our valued customers for years, and continue to upgrade when necessary with Copy-Fax.

TOSHIBA-The perfect balance of Technology and Price.

THREE YEAR TOSHIBA REPLACEMENT GUARANTEE!