WHO WE ARE
For over 34 years, Copy-Fax Digital Office Solutions has served Richmond, Virginia Beach, and the surrounding area to provide our customers with modern, affordable business technology solutions as well as exceptional service and support. Our team of knowledgeable, dedicated professionals care about the success of your business and value the working relationships we develop with our customers.
Our reputation as a leader in business technology is secondary compared to our commitment to offer outstanding products and service to our customers. Through partnerships with industry leaders, like Toshiba and Lexmark, we provide top-notch imaging equipment to our clients, including copiers, printers, multifunction printers, and production printers. In addition, our dedicated solutions, including Managed Print Services, Document Management, and Managed IT Services, provide digital fixes to some of the most common business pain points. These solutions are designed to increase efficiency and productivity while saving you money. Contact us today to learn more!
We sell, lease, and service top-of-the-line office equipment at affordable price points to maximize your business’s productivity.
MANAGED PRINT SERVICES
MPS lowers your overall printing costs by as much as 30% while automating meter readings and supply replenishment.
Securing your IT infrastructure is paramount for businesses of every size. Let us manage your network, so you can get back to work.
Digitize your documents, streamline filing systems, and automate workflows with our verified document management solutions.
WHY CHOOSE US?
At Copy-Fax, we know selecting a business technology partner isn’t easy. That’s why we’ve worked tirelessly to determine the best products and solutions available on the market today to help our customers succeed. From our copiers, printers, and MFPs to our tech-forward software solutions, coupled with our trained and professional sales, service, and support staff, your office will realize the Copy-Fax difference as soon as you start working with us. Consider the following:
Copy-Fax is Customer-Centric
Our continued focus is and always will be to put our customers first. By thoroughly getting to know your business workflows, technology, and needs, your dedicated Copy-Fax representative can match you with the tools you need to succeed. We are committed to putting our customers first and take our responsibility to help your business succeed seriously. In fact, Copy-Fax has been awarded the Pro-Masters Award for Outstanding Customer Service since 2007!
Copy-Fax is Committed to Excellence
Copy-Fax is committed to providing our customers with the best possible solutions for their business technology needs. That’s why we only partner with the industry’s best, most forward-thinking manufacturers and software developers, like Toshiba and Lexmark.
Copy-Fax is Your Local Partner
Owned and operated by the Serrao family since 1983, we value the reputation we have developed among businesses across Virginia. Serving Richmond, Virginia Beach, and everywhere in between, we live in the communities we serve. As your local partner, we can better understand and serve your business’s needs.
Copy-Fax is Reliably Punctual
At Copy-Fax, we understand that time is money, and keeping your devices up and running at peak performance is key. As your local partner, we provide reliable turnaround time to all service-related calls, averaging a 4-hour response time to submitted service calls.
Copy-Fax is One Step Ahead of the Competition
Whether it’s continued training for our service technicians or updating our business solutions technology offerings, we continually challenge ourselves to stay ahead of the competition. Moreover, your dedicated Copy-Fax representative understands your typical pain points at work and can offer specific solutions to not only correct them but also improve the quality and efficiency of your work.
CONTACT US TODAY!
What Our Customers Are Saying
I have worked with Amy and her team at CopyFax for a number of years now. Their service is nothing short of fantastic. They are always available to assist with issues and support their products. Amy always gives honest answers about the equipment and its capabilities. You can’t go wrong with CopyFax.
– Chris K., Education
Copier has performed far beyond expectations. Everyone loves it – including the Rector. And thanks for working with us on the specifics. Business well earned.
– Steve B., Religious Organization
The team at Copy-Fax has been an outstanding business partner for us. Laurie periodically reviews our patterns of usage and recently came to our site to interview multiple stakeholders about their needs. This resulted in a better deployment of leased printers and a significant cost savings. The printers have been reliable and the support team at Copy-Fax has been quick to respond on the few occasions when we needed assistance.
– Tom D., Healthcare
Copy-Fax came in and switched us over during our most busy time (tax season) and kept us running without any hiccups. Your customer service is one of the best, and is very quick to respond if needed. I have had such a great experience. I have highly recommended you to my friends and business associates. Thank you so much for the change and making it a simple process.
– Kathy J., CPA Firm
Copy-Fax has excelled in fulfilling our Office Solutions needs for over 20 years. Amy researches how our organization is changing, then finds the right product mix; for today and tomorrow. I would recommend Amy and Copy-Fax for anyone’s data imaging needs.
– John F., Marine Cargo Handling
After meeting with the owner and rep from Copy-Fax, I felt like they were very personable and cared very much about their customers and their overall satisfaction, and every client matters to them. Most importantly, I know when I contact them, they will reply immediately. I know for a fact that my business is very important to Copy-Fax. And I know it sounds corny, but I trust them. I trust them to give me a fair deal. Having worked previously directly with a manufacturer, I can assure you that the difference I pay in maintenance is well worth the investment. Copy-Fax takes care of any problem right away, and I couldn’t even get the manufacturer to call me back. It was frustrating.
– Julie G., CPA Firm
We want to thank Copy-Fax for their help and patience with our new copier.
Our rep, Chris Williams, and Copy-Fax and their staff, have hit the “sweet spot” of sales and service for us. As part of shopping for our renovations and equipment replacements we have dealt with several companies, including competitors of Copy-Fax, as well as unrelated industries. Invariably we either have them constantly calling, dropping by, and emailing (after telling them multiple times we will get back with them), or we are repeatedly calling them because they simply neglect to return phone calls, emails, or do any follow up that we requested. I find both Chris and Copy-Fax to be very professional, and am appreciative of your efforts and customer service.
– Tom T., Real Estate
Our office copier contract came up for renewal this year and we decided to make the switch to Copy-Fax. Karen, our sales representative, provided me with all of the information I requested and answered all of my questions in a timely manner. I was able to test out the copier we were considering and meet several of their service staff members. The entire process from getting a quote to installation was stress free. Copy-Fax made sure I was well taken care of the whole time and has continued to follow up and check in. I highly recommend them to anyone looking for a new copier.
– Melissa H., Religious organization
I would HIGHLY recommend our Toshiba copier. It is our third Toshiba copier, and we love it! One of my co-workers, who rarely gives compliments, says it is the best copier he has ever used. On the rare occasion that the copier requires service, Copy-Fax provides the service quickly and efficiently.
– Trudy A., Realty Firm
OUR TECHNOLOGY PARTNERS